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Q-Script
is backed by excellent service, with a range of support options including
pay-as-you go for smaller organisations.
Installation
Q-Script is designed to be self-installable, whether in the
stand-alone or networked environment. The overwhelming majority of users
successfully install Q-Script with only minimal telephone support but CDS is
happy to provide installation services for an additional fee and payment of
expenses.
Training
Extensive documentation is supplied with the software in the
form of tutorials. The tutorials provide worked examples and are used
on-line, with the Q-Script software, as an excellent, practical introduction
and training medium for all modules. The overwhelming majority of users train
themselves by means of these tutorials but CDS is happy to provide training
services for an additional fee and payment of expenses.
Support
Each module is supplied with three months warranty. During the
warranty period CDS provides telephone advice and fixes any software
problems. At the end of the warranty period the user may take out a support
contract, renewable annually, to allow the provision of telephone advice,
problem diagnosis and bug fixing to continue. Depending upon the level of
support selected, the contract may also include automatic entitlement to
upgrades and new versions.
CDS provides support options for single user systems, or
systems with low user counts.
User Group
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